Shipping policy

Last updated: August 17, 2026

This Shipping Policy applies to all orders placed with GOODIST, operated by Active Skin, LLC d/b/a GOODIST (“GOODIST”). By placing an order through our website, you agree to the terms outlined below, as well as our Terms of Service and Refund Policy.

1. Order Processing Times

Orders are typically processed within 1–14 business days. Processing times may be extended during peak periods, product launches, promotions, holidays, or unforeseen operational delays.

Processing time does not include weekends or holidays.

2. Shipping Times & Delivery Estimates

Delivery estimates are provided by carriers and are not guaranteed. Actual delivery times may vary due to factors outside GOODIST’s control, including carrier delays, weather conditions, customs processing, or high‑volume periods.

Domestic (U.S.) Shipping: Typically 3–7 business days after processing.
Expedited Shipping: Options may be available at checkout.
International Shipping: Delivery times vary by destination and customs clearance.

GOODIST is not responsible for delays caused by carriers or customs authorities.

3. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates are controlled by the carrier and may take 24–48 hours to appear.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location, selected shipping method, and order weight. Rates may change without notice.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or fees imposed by your country’s customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

GOODIST is not responsible for customs delays or additional fees.

6. Address Accuracy & Delivery Issues

You are responsible for providing a complete and accurate shipping address. GOODIST is not responsible for orders shipped to incorrectly entered addresses.

If a package is returned due to an incorrect or incomplete address, refusal, or failure to collect, the customer is responsible for any reshipment fees.

7. Lost, Stolen, or Damaged Packages

Once an order is transferred to the carrier, title and risk of loss pass to you.

Lost Packages: GOODIST is not responsible for packages marked as “delivered” by the carrier.
Stolen Packages: GOODIST does not replace or refund stolen packages.
Damaged Packages: If your order arrives damaged, contact us within 48 hours with photos of the damage.

We will assist you in filing a claim with the carrier when applicable.

8. Pre‑Orders & Backorders

Pre‑order and backorder items ship once available. Estimated ship dates are not guaranteed and may change due to production or supply chain factors.

Orders containing both in‑stock and pre‑order items may ship together or separately at GOODIST’s discretion.

9. Try Before You Buy (TBYB)

If you participate in a Try Before You Buy program, shipping timelines and return windows are outlined at checkout. Items not returned within the designated trial period will be charged automatically.

10. Subscription Orders

Subscription shipments follow the schedule selected at checkout. Once a subscription order processes, it cannot be canceled. Shipping timelines may vary based on inventory availability.

11. Delivery Refusal

If a package is refused at delivery, the customer is responsible for all return shipping fees and any applicable restocking fees.

12. No Shipping to Restricted Locations

GOODIST does not ship to P.O. boxes, military addresses, or countries restricted by U.S. export regulations.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The “Last updated” date indicates the most recent revision.

14. Contact

For questions about shipping, please contact:

Active Skin, LLC d/b/a GOODIST
Chicago, Illinois
shipping@goodistskin.com
www.goodistskin.com

For security and privacy reasons, GOODIST does not maintain a public business phone number or physical mailing address. All shipping inquiries must be submitted by email.