Refund policy

Last updated: August 17, 2026

This Return & Refund Policy applies to all purchases made through GOODIST, operated by Active Skin, LLC d/b/a GOODIST (“GOODIST”). By placing an order, you agree to the terms outlined below, as well as our Terms of Service and Shipping Policy.

1. Return Window

GOODIST offers a 7-day return window. You have 7 days from the date you receive your item to request a return.

2. Eligibility Requirements

To be eligible for a return, items must be:

Unopened
Unused
Undamaged
In their original packaging
Accompanied by proof of purchase

For hygiene and safety reasons, opened or used skincare products cannot be returned. Returned skincare items cannot be resold under FDA cosmetic regulations and must be disposed of.

3. How to Start a Return

To initiate a return, contact us at returns@goodistskin.com.

Once your request is approved, we will provide the correct return address. Returns sent to any unapproved address—including corporate, administrative, or warehouse locations—will not be accepted or processed.

Customers are responsible for all return shipping costs.

4. Restocking Fee

A 30–35% restocking fee applies to all eligible returns. This fee covers:

Product inspection
Handling and processing
Mandatory disposal of returned skincare products (cannot be resold)

5. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, leaking, or incorrect, contact us within 7 days of delivery. We will evaluate the issue and make it right.

6. Non-Returnable Items

The following items cannot be returned:

Opened or used skincare products
Personal care goods
Custom or personalized items
Hazardous materials or flammable liquids
Gift cards
Sale or final-sale items
Pre-order items that have already shipped
Subscription orders that have already processed
Try Before You Buy items not returned within the trial window

If you are unsure whether your item qualifies, please contact us before purchasing.

7. Exchanges

To exchange an item, you must first return the original item. Once the return is accepted, you may place a new order.

8. European Union 14-Day Cooling-Off Period

Customers located in the European Union may cancel or return orders within 14 days for any reason. Items must be unopened, unused, and in original packaging with proof of purchase.

9. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 14 business days.

Shipping fees are non-refundable unless the return is due to our error.

If more than 20 business days have passed since your refund was approved, contact us at returns@goodistskin.com.

10. Contact

For questions about returns or refunds, please contact:

Active Skin, LLC d/b/a GOODIST
Chicago, Illinois
returns@goodistskin.com
www.goodistskin.com

For security and privacy reasons, GOODIST does not maintain a public business phone number or physical mailing address. All return-related inquiries must be submitted by email.